Privacy Policy

1. Overview

This Privacy Policy applies to the Hub Cars Tunisia website and to our car rental, private transfer, and tour services across Tunisia. It describes how we handle personal data for both registered members and guests. Hub Cars Tunisia is the data controller responsible for your information.

2. Data we collect

Depending on how you use our services, we may collect:

• Contact details — name, email, and phone number you provide when booking or enquiring.
• Booking details — dates, pickup and drop-off, vehicle or tour chosen, and the lead guest's information.
• Driver details — driving licence information required to fulfil a self-drive rental.
• Payment information — handled by our payment partners; we do not store full card numbers.
• Usage data — language and currency preferences, and basic analytics about how the site is used.

3. How we use your data

We use your personal data to:

• Process, confirm, and manage your bookings and payments.
• Send service messages — confirmations, vouchers, and updates about your trip.
• Provide concierge support and respond to your enquiries.
• Improve our services and, with your consent, send occasional offers you can opt out of at any time.

4. Sharing with partners & providers

We share only the data needed to deliver your booking — for example, with the vehicle owner, tour operator, or transfer driver fulfilling your reservation, and with payment and messaging providers acting on our behalf. We never sell your personal data.

5. Cookies & preferences

We use a small number of cookies to keep you signed in and to remember your language and currency preferences. You can clear or block cookies in your browser settings; some features may not work as well without them.

6. Data security

Data is transmitted over encrypted connections and access is limited to staff who need it to serve you. While no system is perfectly secure, we take reasonable technical and organisational measures to protect your information.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data, subject to legal retention duties.
• Withdraw consent to marketing at any time.

8. Data retention

We keep personal data only as long as needed to provide our services and to meet legal, tax, and accounting obligations. Booking records are retained for the period required by Tunisian law; preferences are kept until you change or delete your account.

9. Contact & complaints

For any privacy request or question, contact our team at [email protected]. If you believe your data has been mishandled, you have the right to lodge a complaint with the competent Tunisian data-protection authority.