Cancellation Policy

1. Overview

We know plans change. This policy explains how cancellations and changes work across our services. Because you are not charged until a booking is confirmed, cancelling an unconfirmed request never costs anything.

2. Free cancellation window

You may cancel any confirmed booking free of charge up to 48 hours before the scheduled start time. If a deposit pre-authorisation was placed, it is released in full.

3. Cancellation fees

Cancellations made inside the free window are subject to the following fees, based on how close to the start time you cancel:

• More than 48 hours before: no charge, full refund.
• 24–48 hours before: 25% of the booking total.
• Less than 24 hours before, or no-show: 50% of the booking total.
• After pickup / tour start: no refund for the unused portion.

4. Changing a booking

Date, time, vehicle, and add-on changes are free when requested more than 48 hours ahead and subject to availability. If the new selection costs more, you pay only the difference; if it costs less, the difference is refunded to your original payment method.

5. Refund timing

Approved refunds are issued to your original payment method. Card refunds typically appear within 5–10 business days, depending on your bank. Released deposit pre-authorisations may clear sooner.

6. Weather, force majeure & operator cancellations

If Hub Cars Tunisia cancels a tour or transfer due to weather, safety, or other circumstances beyond our control, you may choose a full refund or a free reschedule. We are not responsible for costs arising from events outside our control, such as airport closures or road restrictions.

7. How to cancel

To cancel or change a booking, reply to your confirmation email, use the link in your dashboard, or contact our concierge team. Cancellations take effect from the time we receive your request.